常见问题

When can we check-in?
From 3pm until 8pm. For late arrivals please inform us in advance.

When can we check-out?
By 11.00 a.m.

Is the price per room or per person?
The price is per room.

Is breakfast included in the price?
Yes, it is.

Where do you serve breakfast?
Inside a light-filled veranda with a scenic view or, if you prefer, directly in your room with a small surcharge added.

Do you offer a complementary drink?
Yes, we do.

Is there a Bar?
No, there isn’t but all the rooms have a well furnished mini-bar and the Lounge has an honesty bar with alcoholic beverages.

Can we settle the bill on arrival?
Yes, you can.

Do you accept payments by credit card? Which?
Yes, we do. Visa, Mastercard, American Express.

Which languages are spoken at the reception?
Italian, English, German, French.

How many floors are there in the building and do you have an elevator (lift) in the building?
There are 3 floors plus the ground-floor. We do have an elevator.

Are there rooms for romantic occasions?
All our rooms are very charming but we think that the superior room Camporegio 5 with a canopy bed and terrace with a view over the ancient city is the most romantic one.

Are the rooms quiet?
Although the rooms are soundproof and although we are in a pedestrian zone far away from the police, the hospital, and the railway station, we are not able to keep out the typical noises of the city (taxis, trucks, chatting residents, and bells).

How spacious are the rooms?
Standard rooms are 14mq wide; Superior rooms are 24mq wide.

Do any of the rooms have a terrace or a balcony?
One of the superior rooms, Camporegio 5, has a terrace with a wonderful view of the ancient city.

Do you have rooms with a Jacuzzi or Whirlpool bath?
No, we do not.

How spacious are the bathrooms?
All bathrooms have a minimum of a full shower stall, toilet, sink and bidet. But the bathrooms of the superior rooms are more spacious than those of the standard rooms.

How many pillows are placed in the rooms?
Four pillows: 2 synthetic and 2 goose feather

What kind of mattresses do you have?
Our beds have Simmons mattresses.

Are there scented rooms?
Yes, all our rooms are scented.

Do you have no smoking rooms?
No, we do not. But all our rooms are well ventilated.

Are there mosquitos?
No, there are not.

What comes with each room?
Hair dryer, mini bar, internet wi-fi connection, personal safe, LCD tv, telephone, slippers, shoeshine kit, bathrobe, welcome basket with shampoo, soap, lotion, bath foam, cotton balls, and a sewing set. On request: toothbrush, toothpaste and a shaving set.

What special amenities do the superior rooms offer?
Superior Camporegio 5: terrace with view, tie hooks, belt holders and lint brush
Superior Camporegio 6: relaxing massage chair,tie hooks and lint brush

Do you have rooms with a hi-fi CD and DVD player?
No, we don’t.

Is there a TV in the rooms?
Yes, there is a LCD tv in each room. You can receive BBC, NBC, and CNN

Is there a telephone with direct dialing in the rooms?
Yes, there is but be reminded that you can receive phone calls only during the front desk hours (from 7.00 a.m. to 8.00 p.m.).

Is there air conditioning in the rooms?
Yes, there is.

Are there potted plants in the rooms?
Yes, there are.

Do you have cots or cribs?
Yes, we do. Please request in advance.

Do you have high chairs?
Yes, we do. Please request in advance.

Is there a reading room?
Yes, there is and it contains numerous books about Siena and the surrounding area.

Do you have an Internet/E-Mail point on the premises?
No, we do not but all the rooms have an internet wi-fi connection.

Is there parking or a garage available?
There is paid public parking near the property. On request, we can provide a garage under constant watch for an added fee.

Where can we rent a car?
You can rent a care through a number of local companies or through HERTZ, AVIS, or EUROPCAR

What are the nearest airports and how far are they from Siena?
Florence: 70 km Pisa: 150 km

Do you have a pickup or shuttle service to and from the airport?
Yes. Per request and for an added fee.

Which is the nearest bus-stop?
The bus stop at Viale Curtatone, near the stadium ( two minutes far from the hotel by foot).

Which is the nearest railway station?
Siena, 2 km from our hotel.

Is there a fitness center in the hotel (Gym, Jacuzzi, Sauna, Turkish bath…)?
No, there isn’t one.

Are pets welcome?
Unfortunately the hotel is not suitable for pets

Is there a restaurant in the hotel?
No, there isn’t one, but Siena has a lot of good restaurants and ‘osterie’ which we can recommend to you. In addition we can arrange a lunch or dinner in the superior room Camporegio 5 on request and for an additional fee.

Is there a fire system?
Yes, there is.